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Provide our customers with a market leading service with unparalleled product knowledge and solutions across the broadest range of floorcoverings by working as a team, and in partnership with our suppliers.
Our Vision:
To build on our market leading position by offering excellent customer service and solutions across all areas of the floorcoverings industry, continually. Investing in our people, working with suppliers to support the marketing of innovative and sustainable products, and provide increasing returns to shareholders.
Our Values:
Service
We go the extra mile to deliver excellent customer service
Teamwork
We work together and support each other
Safety
We keep people safe
Partnerships
We build long-term partnerships with our customers and suppliers
Innovation
We provide customers with a choice of innovative products and solutions
Support
We offer unparalleled product knowledge and expertise
Strategic Objectives:
Improved service propositions for all customer segments
Specific growth projects: multiple retailers targeting; trade counter roll out
Group collaborative approach, support from central teams
Curated suite of digital products to provide competitive advantage
Applications to support larger and smaller customers
Internal digitalisation
Increased customer engagement
New service offerings and tailored propositions
Digital applications
Product launches and promotions
Collaboration across the group
Restructuring of network
Investment in the network
Development of internal management performance
Partnership approach, including increasing supply chain efficiencies
Improved inventory management
Engagement on sustainability and risk assessment
Continued focus on risk management and internal control
Focus on specific areas to advance, including Diversity, Equity and Inclusion strategy
Development of ESG Strategy
Reduce internal emissions, and engage with the industry on sustainability
Support and invest in people
Localised community-based programme
Product development, innovation and exclusivity
Relaunches / rebrandings
Promotion of sustainable products
Engagement and communication
Improved safe and inclusive working environment
Investment in people, including training and enhanced reward / benefits
