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Business model

Provides the distribution channel between suppliers and trade customers


We work with suppliers across the globe who manufacture a diverse range of floorcovering products, and provide them with an unparalleled route to market for their products.

Our extensive customer base spans both the residential and commercial sectors, with each of our businesses having their own trade brand and sales team to maximise customer reach.

Our service proposition is centred on supporting and assisting our customers’ growth, including through providing the broadest product offering, unparalleled product knowledge and nationwide delivery and collection.

Our ability to process a high volume of orders is enabled by our extensive distribution network, and long-established processes and material handling expertise.

Following years of considerable investment, we have an extensive distribution network across the UK and certain Continental Europe territories which enables nationwide delivery and/or collection.

Business Model 2022
Business Model 2022
Business Model 2022


Suppliers benefit from the most cost efficient and effective route to market for their products. Utilisation of an outsourced distribution channel enables them to focus on manufacturing, benefit from sales expertise and support, and reduces the costs associated with distribution.

Headlam works in partnerships with suppliers to market their products, increase supply chain efficiencies, and address sustainability issues (including changes in regulation / legislation).

Customers benefit from marketing and technical support, extensive product offering, nationwide delivery, trade counter and collection service.

Headlam is continually looking at improving its service propositions for the benefit of its customers, including tailored solutions and making dealings quicker and more effective.

People benefit from the Company’s focus on supporting and investing in its people, and the provision of a safe and inclusive working environment.

Headlam is focused on cultural development to better support its people, and making improvements to rewards and benefits.

Shareholders benefit from the Company’s strong corporate governance and financial controls, and proven track-record in providing dividend income.

Headlam is delivering on its strategic objectives to improve both operational and financial performance, and is focused on the development of its ESG Strategy to further enhance the long-term sustainability of the Company.