Maximising sales through great service, solutions, pricing and range

• Secure and increase share with independent and progressive retailers - through service, price and range offerings
• Remain number 1 for service¹ - following ongoing validation from latest customer survey
• Launch new award-winning products - to gain market share and expand the customer base

• Tailored propositions for larger commercial customers, contractors and housebuilders – expanding market positioning and share
• Expand and enhance the Trade Counter service-focus on delivery in line with the business case with strong growth metrics
• Increase online brand awareness and engagement - ongoing ecommerce and brand development

• Optimise the branch network and transport – to facilitate operating efficiencies and associated cost savings
• Investment in sites and equipment - supporting growth and customer service
• Investing in people and processes - to improve capability, expertise and efficiencies

• Updated ESG strategy launched in 2023 - continues to be progressed and developed to remain leader amongst direct peer group
• Commitment to be Net Zero by 2040 with Scope 1, 2 and 3 interim and long term targets set
• Work with suppliers and partners to develop sustainable products with a recycling solution for customers

• Inclusive open two-way engagement - with Employee Forum and CEO town halls on site
• Annual surveys and actions planning in place to track and monitor colleague engagement
• Build inclusive and collaborative performance culture - to support long term success