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Trade Counter Manager – Faithfulls - Wembley

Date Posted

10 February 2023







Job Type


Closing Date

23 March 2023


Job Description

Working Hours:


Per Week

Working Pattern:


About the company

Faithfulls, part of the  Headlam  Group is a supplier of premium and versatile temporary protection products used to protect interior finishes and floors during new build or refurbishment projects. Our extensive range of top-quality products encompasses carpet & floor protection, protection products for doors & windows – as well as specialist protection methods for vertical surfaces such as mirrors, glass, high class joinery and lift interiors to name just a few!

We are renowned not just for the breadth of our range, but also quality, price, choice and availability. All underpinned by an in-house distribution fleet, enabling first-class customer service and responsive delivery.  Faithfulls is the partner of choice for so many customers in the interior fit-out and construction trades. 

And what’s more, we are part of the growing, successful Headlam Group – Europe’s biggest Floor Covering Distributor offering additional commercial, product, systems & supply chain strength and support to the Faithfulls business. 

About the Role

We’re looking for a Trade Counter Manager to work in our established Trade Counter based in Wembley.

You’ll inherit a significant customer base of Commercial Flooring Contractors, Shop Fitters and Construction Project Managers and our goal is to grow business with new and existing customers.  

As the fast-growing construction market evolves at pace, your role will be to keep at the forefront of the market and new projects – spotting and leveraging opportunities to grow sales with existing products and customers; and proactively creating openings to sell in products and bring new customers on board. 

You’ll have all the tools to do the job: the broadest and best protection ranges, great delivery support and top-class customer service. From there it’s down to you! You’ll need to leverage your commerciality, customer relationship building skills, tenacity and drive to build and grow the area.

Specifically, you’ll be responsible for

  • Managing your own Trade Counter and responsible for the delivery of monthly sales/ profitability/pricing/margin and cost. 
  • Building relationships with new and existing customers; advising and influencing them on the best solutions and growing sales.
  • Cleverly utilising technical knowledge and solution selling to introduce customers to new products and ranges and drive incremental sales. 
  • Managing customer pricing quotations and terms to reflect the complexity of products, price points, volumes and credit terms.

About You

We’re looking for a proven Sales/Account Manager who shares our passion for the construction, fit-out and refurbishment markets. You’ll need to have the tenacity, enthusiasm and can-do attitude to take this excellent product range and build solutions, excitement and commitment in your customers. 

 You will be responsible for developing your own team and have experience in sales with a strong commercial track record.

In particular you’ll bring

  • Sales and account management success – in a B2B sales environment
  • An impressive track record of driving sales via a consultative-selling approach 
  • You’ll ideally have some experience in Construction or a related sector – or an interest you’d like to develop 
  • People Management experience
  • Strong organisation skills and experience of working with CRM or similar systems 
  • A strong work ethic and a passion for exploring new opportunities to build business with your customers 
  •  A full, clean Driving Licence 


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